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Returns Policy

Damaged in Transit 

Faulty or damaged goods will be replaced or refunded providing:-

1. We are notified by you within 24 hours of you receiving the goods.

2. The goods are returned in the condition they were delivered and in their original packaging if applicable.

Once we have received the goods we will replace or refund the goods at your request within 7 working days.

Unwanted Items

Unwanted items will be refunded (excluding postage & packing costs) if reported within seven days of receipt. Goods must be returned in their original condition, postage is non refundable. Upon receipt you will be refunded for the item within 7 working days.


This does not affect your statutory rights as a consumer.


The address to send returns to is:


Terraqueous, Arch Z, Granary Wharf, Leeds, LS1 4BR, W.Yorks, England.


Send mail to  sales@terraqueous.co.uk with questions or comments about this web site.